My kids end up listening to me extoling the value of clear writing on a regular basis and the conversation frequently takes a turn into...

What's the first think you do when you have to prepare a new document? A lot of people tell me their first step is to open a new computer...

I first heard this phrase when our local library was doing some UX work to redesign their services, and it really hit home. I have...

Plain Language isn't just about words. It's about people and putting them at the center of what we do. It's easy to get used to being on...

Local governments across the country (and around the world) are facing an unprecedented challenge: communicating clearly about a pandemic...